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Priority Pass

Priority Pass

This article helps you understand the benefits of Priority Pass, how to use it, and how fees are applied.

Overview

Priority Pass is a membership program that gives customers access to airport lounges and other travel benefits. Capital on Tap’s Pro Rewards program includes a Priority Pass membership.

Using Priority Pass

Your Priority Pass membership gives you unlimited lounge access. You can access a lounge simply by presenting the QR code from your Digital Membership Card in the Capital on Tap app to the lounge attendant. No physical cards or additional documents are needed.

  • Finding a Lounge: You can use the ‘Find a lounge’ feature in the Capital on Tap app. Search by city or airport to find lounges that fit your travel itinerary. The app also provides details on lounge amenities and access requirements.
  • Amenities: Lounges offer various amenities such as Wi-Fi, food and beverages, and quiet workspaces.
  • Other Benefits: In addition to lounge access, your membership includes exclusive discounts at selected airport restaurants.
  • Registering with Priority Pass: You don't need to register with Priority Pass to access a lounge. However, if you would like to use the Priority Pass app or website, you can register by following the link in your Capital on Tap portal and entering your membership number and validation code.

Bringing Guests to a Lounge

You can bring two guests into a lounge for free per year. After the two free visits have been used, extra guest visits cost £30 per pass, per visit. The guest passes must be used with you as the main account holder, and your QR code will be scanned for entry.

  • Charges: Extra guest visits are charged monthly, not on the date of the actual visit. These charges will be applied to your Capital on Tap balance and will appear on your monthly statement. The free guest quota resets each membership year.

Pre-booking a Lounge

Some lounges allow you to pre-book your visit through the Priority Pass app or website.

Pre-booking is optional, you can still walk in without a reservation however, pre-booking helps secure your space in advance, reduces the risk of being turned away due to full capacity and may be particularly useful during peak travel times.

Note: Pre-booking may have an additional fee and is subject to lounge availability.

FAQs

Do I have to pre-book a lounge?

No. You can walk in and show your QR code for entry.

However, access is subject to availability. If the lounge is at full capacity, entry may be refused. We recommend pre-booking where available to help secure your space.

How do I find available airport lounges?

You can use the 'Find a lounge' feature in the Capital on Tap app and search by city or airport to see lounges that fit your travel itinerary.

Can I bring guests to the lounge, and what is the cost?

Yes, you can bring guests. The first two guest visits per year are free. After that, additional guests can be brought for a flat fee of £30 per guest, per visit.

Do I need to register with Priority Pass to access a lounge?

No, you do not need to register with Priority Pass for lounge access. You can simply scan the QR code from the Capital on Tap app for seamless entry.

Why is a Capital on Tap credit card attached to the Priority Pass account?

Since Priority Pass is a benefit of your Pro Account, Capital on Tap manages the membership billing. You will see Capital on Tap's details in the billing section of your Priority Pass account, and your personal credit card details are not needed or stored there.