---
title: Physical cards delivery
description: Physical cards delivery
---

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# Physical cards delivery

**When will my Capital on Tap physical card be delivered?**

Physical cards are typically delivered within 2 to 5 business days after your order is confirmed.

Delivery times may vary depending on postal service delays or address issues.

**How can I check my card order status?**

You can track your card delivery in the Web Portal or Mobile App.

To check the status:

1. Go to the **Cards** tab;
2. Select the **physical card** you want to check;
3. Scroll down to **Delivery details**.

Here you will find the delivery address, your card’s tracking reference and direct tracking link to Royal Mail: [https://www.royalmail.com/track-your-item](https://www.royalmail.com/track-your-item) .

Order statuses may take 1 to 2 days to update after placing your order.

### **It’s been more than 5 business days and I haven’t received my card**

There may be a delay if:

- The delivery address was incorrect or incomplete
- There are Royal Mail postal delays
- The card is still in transit

To avoid delivery issues, make sure:

- The address is correct and complete
- The postcode is accurate
- The recipient name matches the mailbox

If you entered the wrong address when ordering the card, you may need to cancel the card and order a new one. You can learn how to do this in our article *“Managing physical cards”.*

If more than 5 business days have passed and the delivery address is correct, please contact Capital on Tap Support so we can help.

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