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Making a debit card payment

This article helps you understand how to make a manual debit card payment toward your outstanding balance and what to do if you encounter any issues.

Overview

You have the option to make a manual payment toward your outstanding balance using your debit card. You can easily do this through your online portal or app.

How to make a payment

To make a payment, follow these steps:

  1. Log in to your account.
  2. Navigate to your dashboard and select make a payment.
  3. Select ‘other ways to pay’ and then ‘Pay by Debit Card’
  4. Enter the amount to pay.
  5. Authenticate the payment with their bank before it's applied to the outstanding balance.

Note: Debit card details will not be saved and must be re-entered for each repayment.

Important: For customers in the UK, the maximum you can repay via a manual debit card per payment is £5,000. If you want to repay more than this, you can use a bank transfer.

Troubleshooting common issues

"Whoops we’ve run into an error"

If you receive this error message, it may be due to a security check by your bank. You should contact your bank directly for assistance. If the issue persists, try the following steps:

  • Wait 15 minutes before attempting the payment again.
  • Use a Google Chrome web browser and clear your cookies and cache.
  • Open an incognito window and log in to your account.
  • Try using a different debit card or device.

Troubleshooting bank transfers

  • First-time transfer: If it's your first time using a bank transfer, you may want to transfer a small amount first to ensure the details are set up correctly with your bank.

FAQs

What is the repayment limit for debit card payments in the UK?

The maximum you can repay for each manual debit card payment is £5,000. This limit does not apply to your automatic Direct Debit.

How do I make a payment?

You can make a payment via your app or portal by navigating to the dashboard, selecting make a payment, then other ways to pay > pay by Debit Card, and entering the amount.

What should I do if I receive a "Whoops we've run into an error" message?

You should first contact your bank to ensure there are no security blocks on the payment. You can also try clearing your browser's cache and cookies and making the payment in an incognito window.