Issuing a Card in the Portal (Global)

Overview

This article will guide you through the process of issuing a new physical or virtual card to yourself or to an employee. You can also re-issue a card if needed.

Key Benefits

Customization: Set personalized spending limits and ATM withdrawal restrictions for each cardholder.
Flexibility: Choose between a physical card, delivered by mail, or an instant virtual card.
Security: Easily manage all company cards and set controls from one central location.

Replacing a card

If your card is expiring or has been lost, stolen, or damaged, you can easily order a replacement.

From the Cards page, select the card you wish to replace.
You will then have to select whether it was lost, stolen or damaged. If your card was lost or stolen, this process will automatically terminate it immediately. If the card is damaged you can continue to use it via your mobile wallet until the new one is activated. Activating the new card will terminate the previous one.
Confirm the delivery address for the new card and click Continue.
Review the details and click Confirm and send card.
You will see a confirmation screen that the replacement is in progress and the new card will be delivered within 2-5 business days.

You can create a virtual card which will work immediately to allow you to spend until your new card arrives.

FAQs

Who can issue a card?

Only the Main Account Holder and Admins have the ability to issue a card.

How long does it take to get a tracking ID for a physical card?

Tracking IDs for physical cards will be generated one business day after the card has been issued.

Can I issue a card outside of the UK?

No, any cards issued must go to a UK address.

Replacing a card Can I get a replacement pro metal card?

Yes, if you lose your metal card or it is stolen, we will provide one metal card replacement a year without charge. We may charge a fee for any further replacements (and such fee shall be at the rate set out in your Portal), or you may opt to receive a plastic card replacement without charge.

Can I have multiple metal cards?

No, the metal card will be issued for the main account holder and you can only hold one metal card at any time.

Can I have multiple cards on my account, how does that work?

Yes, you can have an unlimited number of employee cards on your account. You can also set individual spending limits for each card from the Cards page of your account.

What are the options for where I can send my card?

The potential destinations for a card depends on who is ordering it and the status of the account:

Standard Options: When ordering a card through the app or portal, Main Account Holders and Admins can choose to send it to the Main Account Holder’s home address, the business trading address, or a custom address. Cards can only be issued to a UK address.
Employee/SCH Restrictions: Employees requesting a replacement card are limited to selecting either the business trading address or the Main Account Holder’s home address.
Agent-Issued Cards: If a card is issued on your behalf by the Capital on Tap team, it will always go to the Main Account Holder’s home address.
Expiring Cards: If a card is expiring and no address is selected in the portal beforehand, the replacement is automatically sent to the trading address on file one month before the expiry date.

What name will be on my card?

Our cards can have up to 21 characters, your name and business name will show but if these add up to over 21 characters your name will be displayed instead of the business name