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Changes to your credit limit or APR

Learn why your credit limit or variable APR may change as part of our regular account reviews and what your options are.

Overview

To ensure we're providing you with the most suitable credit limit and pricing, we periodically review active accounts. These reviews may result in a change to your credit limit or the variable Annual Percentage Rate (APR) on your account. We will always notify you of any changes by email.

Understanding the changes

Credit limit changes

If we adjust your credit limit, the change takes effect immediately. Your notification email will state your new credit limit.

  • Limit Increase: Your new, higher credit limit is available to use right away.
  • Limit Decrease: Your new, lower credit limit will be effective immediately. The email we send you will include a statement explaining the specific reasons for this decision.

APR changes

If we adjust your variable APR, the timing of the change depends on whether it is an increase or a decrease.

  • APR Decrease: A lower APR will be applied to your account starting from your current billing period.
  • APR Increase: If your APR is increasing, you will be given a 45-day notice period before the change takes effect. This provides you with time to decide if you want to accept the new rate or opt out. The email we send will explain the reasons for the increase.

How to opt out of an APR increase

If you are notified of an APR increase, you have the option to reject it.

  1. You have 45 days from the date of the email to opt out. The exact deadline will be stated clearly in the email you receive.
  2. To opt out, you must use the unique link provided in your email to access and complete the opt-out form.
  3. If you choose to opt out:
  4. Your account will be closed, and your APR will not be increased.
  5. If you have an outstanding balance, your account will be suspended, allowing you to pay it off at your original APR.

Important: You must submit the opt-out form before the deadline. Opt-out requests received after the 45-day deadline stated in your email will not be valid, and the new APR will be applied to your account.

Frequently asked questions

Why was my credit limit or APR changed?

We periodically review accounts using the latest information available to us. This can include factors like your credit history and account performance. For any credit limit decrease or APR increase, we will provide the specific reasons for the change in our email to you.

What happens if I don’t opt out of an APR increase?

If you take no action by the deadline, you are accepting the change. The new, higher APR will automatically apply to your account on the date specified in your email.

Can I opt out over the phone or by email?

No. To ensure the request is processed correctly, you must use the unique and secure opt-out form that is linked in the notification email we sent you.

I can't find the email about the changes. What should I do?

First, please check your spam or junk folder. If you still can't locate it, contact our Customer Support team to confirm we have the correct email address on file for you.