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Consumer Duty explained

Consumer Duty is a set of standards introduced by the Financial Conduct Authority (FCA). It requires financial firms to deliver good outcomes for customers throughout the life of their products.

At Capital on Tap, Consumer Duty influences how we design our products, communicate with customers and provide support.

Our commitment

We are committed to:

  • offering products that meet the needs of our customers;
  • providing fair value;
  • communicating clearly and in plain English;
  • making it easy to get help when you need it.

We regularly review our products and services to make sure they continue to deliver good customer outcomes.

What is Consumer Duty?

Consumer Duty is an FCA regulation that requires financial services firms to put customers' needs first and deliver good outcomes.

How does Consumer Duty affect my account?

It means we're committed to providing products that are suitable, fairly priced and supported by clear information and accessible customer service.

I have concerns about my experience

If something hasn't gone as expected, please contact Customer Support. We'll investigate and work with you to resolve the issue.