Managing multiple business accounts

This article explains the process and criteria for UK-based customers who are directors of multiple companies and wish to apply for a second Capital on Tap account.

Applying for a second account

If you are a director of more than one company, your application for an additional account is reviewed for eligibility. A decision usually takes on business day. 

Can I use the same email and phone number for my second account?

You can use the same mobile number, but not the same email address. Each email address can only be associated with one account at a time.

What happens if my application is successful?

If your application is successful, one of the following decisions will be made:

• Approval: No further checks are needed, and you can complete the onboarding process.
• Pending Docs: Further information, such as bank statements or Open Banking access, is needed from you.

My application was declined. What should I do?

If your application is declined, no further action is required as all necessary communications will be sent automatically. If you believe this was a mistake you can contact our Support team to take a look at the application.

Switching between accounts

The switching accounts feature allows app users who manage multiple companies to quickly and easily switch between accounts without logging out and logging back in.

• You will receive push notifications for all linked accounts.
• Selecting a notification will direct you to that specific company's account.

If you cannot see your other linked accounts in the app, you must ensure you have logged into those accounts and completed the Identity Verification process.

Having a single Web Portal account is not an available feature at the moment, so each account will have its own separate login. Once logged in, you can easily switch between accounts without needing to log out completely.